Privacy Policy

Terms and conditions
These terms and conditions may be amended from time to time, and apply to all our services directly available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the "website") and/or by completing a reservation/Gift Voucher Purchase, you therefore acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including our privacy statement), and to the additional terms and conditions as set out by the businesses advertising on this site.

These pages, the content and infrastructure of these pages, and the online hotel reservation / gift voucher service provided on these pages and through the website (the "service") are owned, operated and provided by Book on Line Limited ("ibookedonline.com", "us", "we" or "our") and are provided for personal, non-commercial use only, subject to the terms and conditions set out below.

1. Your Privacy
ibookedonline.com uses high standards and respects the privacy of it users. Unless otherwise required to disclose information when required by a court of law in any relevant jurisdiction and the disclosure of your name and email address for completing your booking with the relevant hotel of your choice, we will not disclose your personal information to third parties without your prior consent.

We DO NOT store credit card details in any format on / or within this website, and it database behind it.

We are not responsible for any advertiser using this site that may contact you with their own special offers and events.

2. Our Services
Through the website we (Book on Line Limited and its affiliate (distribution) partners) provide an online platform through which hotels, bed and breakfasts and guest houses (including all types of temporary accommodation) can advertise their rooms or products / services for reservation and or gift voucher(s), and through which visitors to the website can make such reservations and or purchases. By making a reservation and or purchase through ibookedonline.com, you enter into a direct (legally binding) contractual relationship with the hotel at which you have booked, or the property for which you have purchased a gift voucher. From the point at which you make your reservation, we act solely as an intermediary between you and the hotel, transmitting the details of your reservation to the relevant establishment and sending you a confirmation email for and on behalf of the establishments.

When rendering our services, the information that we disclose is based on the information provided to us by the hotel(s), bed and breakfasts or guest houses. As such, the hotels are given access to an admin extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each establishment remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any establishment made available.

Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

3. Prices
The prices on our site are highly competitive. All prices on ibookedonline.com website for room bookings is based either on a per room or per person basis, and is set by the property on this basis, unless otherwise stated by the hotels description for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.

Sometimes cheaper rates are available at our website for a specific stay at a hotel, however, these rates made by hotels may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.

In the event of a cross out rate, we have compared the original rate set by the establishment with the new rate entered by the establishment. Please be aware that rates can go up as well as down.

The currency converter is a real time converter, however it should be used for information purposes only and should not be relied upon as accurate.

4. Free of charge
Our service is free of charge. We will not charge you any additional admin fees or commission for our service or add any additional (reservation) fees to the room rate or gift voucher pricing.

5. Credit card
Establishments require credit card details in order to guarantee your room reservation. As such, we will send your credit card information securely and directly to the hotel at which your room booking is made and whereby the hotel may verify (i.e. pre-authorise) your credit card. In order to safeguard and encrypt your credit card information when in transit to us, we use the "Secure Socket Layer (SSL)" technology for our services, provided by Commodo SSL.

For certain rates or special offers, please note that your credit card may be pre-authorised or charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the room details, and or hotels own terms and conditions, as available on or prior to the payment page, thoroughly for any such conditions prior to making your reservation.

In the event of credit card fraud or unauthorised use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible (usually set at EUR 50 (or the equivalent in your local currency)). Ibookedonline.com will not pay any compensation to you for any fraudulent transactions.

Payments for Gift Vouchers are taken online at the time of purchase, payments will be made via Sage Pay or PayPal, depending on the type of online payment processor the property has signed up with.

No Gift Vouchers will be issued without a successful online payment being made.

In some circumstances Book Online Ltd may take payment for Gift Vouchers on behalf of the property, all payments for Gift Vouchers are transferred to the properties for which we may take payments for. We do not hold any voucher payments, and your voucher will be redeemed by the property for which you purchased your vouchers.

6. Cancellation Policies
By making a reservation with an establishmentl, you accept and agree to the relevant cancellation and no-show policy of that establishment, and to any additional (delivery) terms and conditions of the establishment that may apply to your reservation or during your stay, including for services rendered and/or products offered by the establishment (the delivery terms and conditions of a establishment can be obtained with the relevant hotel).

The general cancellation and no-show policy of each establishment is made available on our website at the hotel information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation.

If you wish to review, cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the hotel’s cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the hotel carefully prior to making your reservation.

You may cancel your booking online via the my bookings section of this website, however you will be unable to do this if you elected not to save your details for future bookings.

You may still encurr a cancellation charge by the hotel if you fail to meet the requirements of their cancellation policy, as set out during the booking process, and on the email confirmation.

Cancellation of Gift Vouchers is at the descression of the property for which you purchased your voucher. If you wish to cancel your Gift Voucher, please contact the properties for which you bought the voucher in the first instance.

If you received an error during your PayPal checkout, please contact the hotel in the first instance to check if the payment was sucessful, if you do not contact the property and you make a second transaction for the same voucher and this is proved to be a duplicate, please contact the hotel in the first instance and a refund will be issued for the duplicate voucher.

7. Future correspondence
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking and destination, and (ii) an email which we may send to you promptly after your stay at the hotel inviting you to complete our guest review form. The completed guest review may be uploaded onto the relevant hotel’s information page on our website for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the hotel. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever. Other than the email confirmation providing for the confirmation of the booking and the emails detailed above, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.

8. Disclaimer
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the hotel as made available on our website, (iii) the services rendered or the products offered by the hotel, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the hotel (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

9. Miscellaneous
Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Book on Line Ltd., its suppliers or providers.

To the extent permitted by law, these terms and conditions and the provision of our services shall be governed by and construed in accordance with English law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in England.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

10. About Book on Line Ltd
All of our services are rendered by Book on Line Ltd., which is a private limited liability company, incorporated under the laws of England and having its offices at Suite One, Basepoint Business Centre, Caxton Close, Andover, Hampshire, SP10 3FG, England and registered with Companies house in England under registration number 7528379. Our VAT registration number is GB 119 0658 15.

Book on Line Ltd has its headquarters in Hampshire, in England and has various subsidiaries, branches and offices throughout the world. The subsidiaries, branches and offices only provide an internal supporting role to and for the benefit of Book on Line Ltd. The subsidiaries, branches and offices do not have any power or authority to render the service, to represent Book on Line Ltd or to enter into any contract in the name of, for or on behalf of Book on Line Ltd.

11. Delivery Policy
The delivery method used for the confirmation of room bookings it via email. We will send on behalf of the establishment a confirmation email, to confirm your booking has been sent to them, along with payment details. You may also view your booking details in the my bookings section of the website. However you will be unable to do this if you elected not to save you details for future bookings.

Gift vouchers may be emailed (to the email account entered during the purchasing process) or you may elect to have the gift voucher posted either in a normal envelope or gift box.

Gift vouchers that have been purchased with the postal method, will be posted within 24 hrs of receipt of the order, and will be delivery via royal mail first class postal service.

We cannot guaranty how long it will take to receive your posted gift voucher(s), however if you have not received it within 3 working days, then please contact us, so we can assist with tracking down your voucher.