Terms and conditions
These terms and conditions may be amended from time to time, and apply
to all our services directly
available online, through any mobile device, by email or by telephone.
By accessing, browsing and using our website or any of our applications
through whatever platform (hereafter collectively referred to as the "website")
and/or by completing a reservation/Gift Voucher Purchase, you therefore
acknowledge and agree to have read, understood and agreed to the terms
(including our privacy statement), and to the additional terms and conditions
as set out by the businesses advertising on this site.
These pages, the content and infrastructure of these pages, and the online
hotel reservation / gift voucher service provided on these pages and
through the website (the "service") are owned, operated and
provided by Book on Line Limited ("ibookedonline.com", "us", "we" or "our")
and are provided for personal, non-commercial use only, subject to the
terms and conditions set out below.
1. Your Privacy
ibookedonline.com uses high standards and respects the privacy of it users. Unless
otherwise required to disclose information when required by a court of law
jurisdiction and the disclosure of your name and email address for completing
your booking with the relevant hotel of your choice, we will not disclose your
personal information to third parties without your prior consent.
We DO NOT store
credit card details in any format on / or within this website, and it database behind it.
We are not responsible for any advertiser using this site that may contact you with their own special offers and events.
2. Our Services
Through the website we (Book on Line Limited and its affiliate (distribution)
partners) provide an online platform through which hotels, bed and breakfasts
and guest houses (including all types of temporary accommodation) can advertise
their rooms or products / services for reservation and or gift voucher(s),
through which visitors to the website can make such reservations and or purchases.
By making a reservation
and or purchase through ibookedonline.com, you enter into a direct (legally
binding) contractual relationship with the hotel at which you have booked, or the property for which you have purchased a gift voucher.
point at which
you make your reservation, we act solely as an intermediary between you and
the hotel, transmitting the details of your reservation to the relevant establishment
sending you a confirmation email for and on behalf of the establishments.
When rendering our services, the information that we disclose is based on the
information provided to us by the hotel(s), bed and breakfasts or guest houses.
As such, the hotels are given access to an admin extranet through which they
rates, availability and other information which is displayed on our website.
Although we will use reasonable skill and care in performing our services we
will not verify if, and cannot guarantee that, all information is accurate,
complete or correct, nor can we be held responsible for any errors (including
and typographical errors), any interruptions (whether due to any (temporary
and/or partial) breakdown, repair, upgrade or maintenance of our website or
inaccurate, misleading or untrue information or non-delivery of information.
Each establishment remains responsible at all times for the accuracy, completeness
and correctness of the (descriptive) information (including the rates and availability)
displayed on our website. Our website does not constitute and should not be
as a recommendation or endorsement of (the quality, service level or rating
of) any establishment made available.
Our services are made available for personal and non-commercial use only. Therefore,
you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape),
display, download or reproduce any content or information, software, products
or services available on our website for any commercial or competitive activity
The prices on our site are highly competitive. All prices on ibookedonline.com
website for room bookings is based either on a per room or per person basis, and is set by the property on this basis, unless otherwise stated by the hotels description
for your entire stay and are displayed including VAT and all other taxes (subject
to change of such taxes), unless stated differently on our website or the confirmation
Sometimes cheaper rates are available at our website for a specific stay at a
hotel, however, these rates made by hotels may carry special restrictions and
conditions, for example in respect to cancellation and refund. Please check the
room and rate details thoroughly for any such conditions prior to making your
In the event of a cross out rate, we have compared the original rate set by
the establishment with the new rate entered by the establishment. Please be
aware that rates can go up as well as down.
The currency converter is a real time converter, however it should be used for
information purposes only and should not be relied upon as accurate.
4. Free of charge
Our service is free of charge. We will not charge you any additional admin fees or commission for our service or add
any additional (reservation) fees to the room rate or gift voucher pricing.
5. Credit card
Establishments require credit card details in order to guarantee
your room reservation. As such, we will send your credit card information
securely and directly
to the hotel
your room booking is made and whereby the hotel may verify (i.e. pre-authorise)
your credit card. In order to safeguard and encrypt your credit card information
in transit to us, we use the "Secure Socket Layer (SSL)" technology
for our services, provided by Commodo SSL.
For certain rates or special offers, please note that your credit card may
be pre-authorised or charged (sometimes without any option for refund) upon
and confirmation of the booking. Please check the room details, and or hotels
own terms and conditions, as available on or prior to the payment page,
thoroughly for any such conditions prior to making your reservation.
In the event of credit card fraud or unauthorised use of your credit card
by third parties, most banks and credit card companies bear the risk and
the charges resulting from such fraud or misuse, which may sometimes be subject
to a deductible (usually set at EUR 50 (or the equivalent in your local currency)).
Ibookedonline.com will not pay any compensation to you for any fraudulent
Payments for Gift Vouchers are taken online at the time of purchase, payments will be made via Sage Pay or PayPal, depending on the type of online payment processor the property has signed up with.
No Gift Vouchers will be issued without a successful online payment being made.
In some circumstances Book Online Ltd may take payment for Gift Vouchers on behalf of the property, all payments for Gift Vouchers are transferred to the properties for which we may take payments for. We do not hold any voucher payments, and your voucher will be redeemed by the property for which you purchased your vouchers.
6. Cancellation Policies
By making a reservation with an establishmentl, you accept and agree to the
relevant cancellation and no-show policy of that establishment, and to any
conditions of the establishment that may apply to your reservation or during
your stay, including for services rendered and/or products offered by the
terms and conditions of a establishment can be obtained with the relevant
The general cancellation and no-show policy of each establishment
is made available
website at the hotel information pages, during the reservation procedure
and in the confirmation email. Please note that certain rates or special
not eligible for cancellation or change. Please check the room details thoroughly
for any such conditions prior to making your reservation.
If you wish to review, cancel your reservation, please revert to the confirmation
email and follow the instructions therein. Please note that you may be charged
for your cancellation in accordance with the hotel’s cancellation and
no-show policy. We recommend that you read the cancellation and no-show policy
hotel carefully prior to making your reservation.
You may cancel your booking online via the my bookings section of this website,
however you will be unable to do this if you elected not to save your details
for future bookings.
You may still encurr a cancellation charge by the hotel
if you fail to meet the requirements of their cancellation policy, as
set out during the booking process, and on the email confirmation.
Cancellation of Gift Vouchers is at the descression of the property for which you purchased your voucher. If you wish to cancel your Gift Voucher, please contact the properties for which you bought the voucher in the first instance.
If you received an error during your PayPal checkout, please contact the hotel in the first instance to check if the payment was sucessful, if you do not contact the property and you make a second transaction for the same voucher and this is proved to be a duplicate, please contact the hotel in the first instance and a refund will be issued for the duplicate voucher.
7. Future correspondence
By completing a booking, you agree to receive (i) an email which we
may send you shortly prior to your arrival date, giving you information
on your destination
and providing you with certain information and offers (including third
party offers to the extent that you have actively opted in for this
relevant to your booking and destination, and (ii) an email which we may
send to you promptly
after your stay at the hotel inviting you to complete our guest review
form. The completed guest review may be uploaded onto the relevant
information page on our website for the sole purpose of informing (future)
customers of your
opinion of the service (level) and quality of the hotel. We reserve the right
to adjust, refuse or remove reviews at our sole discretion. The guest review
form should be regarded as a survey and does not include any (further commercial)
offers, invitations or incentives whatsoever. Other than the email confirmation
providing for the confirmation of the booking and the emails detailed above,
we shall not send you any further (solicited or unsolicited) notices, emails
or correspondence, unless you specifically agree otherwise.
Subject to the limitations set out in these terms and conditions and to
the extent permitted by law, we shall only be liable for direct damages
paid or incurred by you due to an attributable shortcoming of our obligations
in respect to our services, up to an aggregate amount of the aggregate
cost of your reservation as set out in the confirmation email (whether
or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers,
directors, employees, representatives, subsidiaries, affiliated companies,
distributors, affiliate (distribution) partners, licensees, agents or others
involved in creating,
sponsoring, promoting, or otherwise making available the site and its contents
shall be liable for (i) any punitive, special, indirect or consequential
loss or damages, any loss of production, loss of profit, loss of revenue,
contract, loss of or damage to goodwill or reputation, loss of claim, (ii)
any inaccuracy relating to the (descriptive) information (including rates,
and ratings) of the hotel as made available on our website, (iii) the services
rendered or the products offered by the hotel, (iv) any (direct, indirect,
consequential or punitive) damages, losses or costs suffered, incurred
or paid by you, pursuant
to, arising out of or in connection with the use, inability to use or delay
of our website, or (v) for any (personal) injury, death, property damage,
(direct, indirect, special, consequential or punitive) damages, losses
or costs suffered, incurred or paid by you, whether due to (legal) acts,
(gross) negligence, willful misconduct, omissions, non-performance, misrepresentations,
tort or strict liability by or (wholly or partly) attributable to the hotel
(its employees, directors, officers, agents, representatives or affiliated
including any (partial) cancellation, overbooking, strike, force majeure
or any other event beyond our control.
Unless stated otherwise, the software required for our services or available
at or used by our website and the intellectual property rights (including
the copyrights) of the contents and information of and material on our
owned by Book on Line Ltd., its suppliers or providers.
To the extent permitted by law, these terms and conditions and the provision
of our services shall be governed by and construed in accordance with English
law and any dispute arising out of these general terms and conditions and
our services shall exclusively be submitted to the competent courts in
If any provision of these terms and conditions is or becomes invalid, unenforceable
or non-binding, you shall remain bound by all other provisions hereof.
In such event, such invalid provision shall nonetheless be enforced to
permitted by applicable law, and you will at least agree to accept a similar
effect as the invalid, unenforceable or non-binding provision, given the
contents and purpose of these terms and conditions.
10. About Book on Line Ltd
All of our services are rendered by Book on Line Ltd., which is a private
limited liability company, incorporated under the laws of England and having
at Suite One, Basepoint Business Centre, Caxton Close, Andover, Hampshire,
SP10 3FG, England and registered with Companies house in England under
registration number 7528379. Our VAT registration number is GB 119 0658
Book on Line Ltd has its headquarters in Hampshire, in England and has
various subsidiaries, branches and offices throughout the world. The subsidiaries,
branches and offices only provide an internal supporting role to and for
the benefit of
Book on Line Ltd. The subsidiaries, branches and offices do not have any
power or authority to render the service, to represent Book on Line Ltd
into any contract in the name of, for or on behalf of Book on Line Ltd.
11. Delivery Policy
The delivery method used for the confirmation of room bookings
it via email. We will send on behalf of the establishment a confirmation
to confirm your booking has been sent to them, along with payment details.
You may also view your booking details in the my bookings section of the
website. However you will be unable to do this if you elected not to save
you details for future bookings.
Gift vouchers may be emailed (to the email account entered during the purchasing
process) or you may elect to have the gift voucher posted either in a normal
envelope or gift box.
Gift vouchers that have been purchased with the postal method, will be
posted within 24 hrs of receipt of the order, and will be delivery via
royal mail first class postal service.
We cannot guaranty how long it will take to receive your posted gift voucher(s),
however if you have not received it within 3 working days, then please
contact us, so we can assist with tracking down your voucher.